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Information for clients: a complete guide to cooperation | Sun Flex

Компанія Сан Флекс надає повну інформацію для клієнтів щодо всіх аспектів співпраці у сфері флексографічного друку та виробництва етикеток. Протягом 16+ років ми вдосконалювали процеси взаємодії з партнерами, створивши максимально зручну та прозору систему замовлення продукції.

Our team has developed a comprehensive approach to customer service, including detailed technical advice, flexible terms of cooperation and full support at all stages of production. We strive to ensure maximum efficiency of your business through high-quality packaging and labels.

Advantages of cooperation with Sun Flex

Professional consultation

Our specialists provide detailed recommendations on choosing the optimal solution for your product. Free technical support at all stages of cooperation.

Process transparency

Clear deadlines, detailed technical specifications and constant information about the order status. Full transparency of pricing.

Flexible conditions

An individual approach to each project, the ability to adapt technical solutions to the specific requirements of your business.

Quality control

Multi-stage quality control system, certified materials and modern equipment to ensure the highest standards.

Logistical support

Organization of delivery throughout Ukraine, flexible delivery schedules and the possibility of urgent order fulfillment.

After-sales support

Technical support after receiving the product, advice on use and the possibility of further development if necessary.

16+
Years of experience
500+
Satisfied customers
8
HD flexo printing colors
24/7
Technical support

Comprehensive information for clients about our services

Sun Flex offers a full range of flexographic printing services, including the production of various types of labels and flexible packaging. Our production is equipped with modern HD flexographic printing machines, which allows us to achieve the highest image quality and color accuracy.

We pay special attention to working with clients in the pharmaceutical and food industries, where the requirements for product quality and safety are as high as possible. Our team has in-depth knowledge of the specifics of these industries and is ready to provide professional recommendations.

Stages of cooperation with Sun Flex

1

Consultation and needs analysis

Detailed discussion of your requirements, analysis of product specifics and recommendations for the optimal solution. Free consultation from our specialists.

2

Development of technical specifications

Creating a detailed technical specification taking into account all your requirements. Coordination of materials, dimensions, design and technical specifications.

3

Preparation of layout and samples

Adapting your design to the technical capabilities of flexo printing. Producing test samples to confirm quality and compliance with requirements.

4

Production and quality control

Launch of production with constant quality control at all stages. Regular information on the status of order fulfillment.

5

Delivery and after-sales support

Organizing delivery of finished products and providing technical support after receipt. Consulting on use and storage.

Technical production capabilities

HD flexographic printing up to 8 colors
Resolution up to 200 lpi
Working with materials with thicknesses from 12 to 350 microns
Maximum width of the canvas 1350 mm
Special paints: metallic, fluorescent, UV-protective
Post-printing processing: lamination, embossing, die-cutting
Certified materials for the food and pharmaceutical industries
Important to know

To get an accurate cost and lead time, we recommend using our online calculator or contacting our managers for detailed consultation. Also, read the technical requirements for layouts to ensure the best result.

Additional services for customers

In addition to core production, we provide a wide range of additional services that help our clients optimize the entire product packaging process. This includes design consultations, selection of optimal materials, development of unique technical solutions, and logistical support.

  • Free consultation on choosing the type of packaging
  • Adapting the design to the technical capabilities of printing
  • Testing samples on your equipment
  • Development of individual technical solutions
  • Consulting on optimizing logistics processes
  • Support for product certification
  • Training staff to work with new materials

Frequently asked questions by customers

  • What is the minimum order quantity?
    The minimum print run depends on the type of product. For labels - from 5,000 pieces, for flexible packaging - from 10,000 pieces. We also perform test runs of 1,000 pieces for quality control.
  • How long does it take to make an order?
    Standard production time is 7-14 business days depending on the complexity of the order. For urgent orders, it is possible to complete in 3-5 days with an additional charge for urgency.
  • Do you provide samples before main production?
    Yes, we do produce test samples to confirm print quality, color reproduction, and compliance with technical requirements. Samples are provided free of charge for orders of 50,000 pieces or more.
  • What file formats do you accept for printing?
    We work with files in AI, PDF, CDR, PSD formats with a resolution of at least 300 dpi. Detailed technical requirements for layouts are available in the technical requirements section.
  • Can you help with the design?
    Our designers can adapt your layout to the technical capabilities of flexo printing, as well as provide recommendations for optimizing the design. Full design development is carried out under a separate agreement.
  • What payment methods do you accept?
    We work on a non-cash basis with VAT. Partial prepayment of 50% and additional payment after production are possible. Flexible payment terms apply to regular customers.
  • Do you provide a warranty on the products?
    We guarantee print quality and compliance with technical specifications for 12 months, provided that storage recommendations are followed. In case of a defect, free remanufacturing.

Ready to start collaborating?

Our specialists are ready to provide detailed advice and calculate the cost of your project. Contact us to discuss technical details and terms of cooperation.

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