The Privacy Policy of Sun Flex Company defines the principles and procedures for collecting, processing, storing and protecting the personal data of our clients. We comply with the requirements of the Law of Ukraine "On Personal Data Protection" and the provisions of the General Data Protection Regulation (GDPR) of the European Union.
Our company, with 16 years of experience in the field of flexographic printing and packaging production, provides the highest level of protection for our customers' confidential information. We use modern technologies and organizational measures to guarantee the security of your personal data.
Principles of our privacy policy
Transparency
We clearly inform you about what data we collect, for what purposes and how we use it. All data processing procedures are clear and accessible.
Minimization
We collect only the personal data that is necessary to perform specific tasks and provide quality flexographic printing services.
Security
We apply technical and organizational measures to protect personal data from unauthorized access, loss or disclosure.
CONTROL
We empower users to control their personal data, including the right to access, correct, and delete.
General provisions
This privacy policy applies to all personal data processed by Sun Flex in the course of providing flexographic printing, label production and flexible packaging services. The policy applies to data received through our website, email, telephone calls and personal meetings.
The controller of personal data is LLC "Company Sun Flex", registered in Ukraine at the address: Kharkiv. We are fully responsible for compliance with the principles of personal data processing in accordance with current legislation.
What personal data do we collect?
In the process of cooperation, we may collect the following categories of personal data:
- Contact information: first name, last name, position, company name
- Means of communication: telephone number, email address, postal address
- Commercial information: order details, product specifications, commercial terms and conditions
- Technical data: IP address, browser type, time of site visit
- Financial information: billing and payment details
We do not collect special categories of personal data, such as information about racial or ethnic origin, political opinions, religious beliefs, health, except where expressly required by law.
Purpose of collecting and processing personal data
Personal data is processed exclusively for specific, clearly defined and legitimate purposes:
Purposes of processing personal data
How we use personal data
The processing of personal data is carried out on the basis of the following legal bases:
Performance of a contract: Data processing is necessary for the performance of a contract to which the data subject is a party, or to take steps at the request of the data subject prior to entering into a contract for the production of packaging for the food industry.
Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.
Consent: The data subject has consented to the processing of their personal data for one or more specific purposes, in particular to receive marketing communications.
We never share personal data with third parties for commercial purposes without your explicit consent. All company employees sign non-disclosure agreements.
Use of cookies and similar technologies
Our website uses cookies and similar technologies to improve site functionality and analyze traffic. Cookies are small text files that are stored on your device when you visit a website.
We use the following types of cookies:
- Necessary cookies: ensure basic functionality of the site
- Analytical cookies: help us understand how visitors use the site
- Functional cookies: remember your settings and preferences
- Marketing cookies: used to display relevant advertising
You can control the use of cookies through your browser settings. However, disabling some cookies may affect the functionality of the site.
Rights of personal data subjects
In accordance with the current legislation of Ukraine and the GDPR, you have the following rights regarding your personal data:
Your rights regarding personal data
1
Right of access
You have the right to obtain confirmation that your personal data is being processed, as well as access to this data and information about the processing.
2
Right to rectification
You may request the correction of inaccurate personal data or the completion of incomplete data.
3
Right to erasure
Under certain circumstances, you have the right to request the erasure of your personal data without undue delay.
4
Right to restrictions
You have the right to request restriction of the processing of your personal data under certain conditions.
Storage and protection of personal data
We retain personal data only for the period necessary to achieve the purposes for which it was collected or for the period required by law. After this period, the personal data is deleted or anonymized.
To protect personal data, we apply a set of technical and organizational measures:
- Data encryption during transmission and storage
- Restricting access to personal data based on the "need to know" principle
- Regular staff training on personal data protection issues
- Conducting security audits and risk assessments
- Using modern antivirus programs and firewalls
| Data type | Shelf life |
|---|---|
| Customer contact information | 3 years after last interaction |
| Contractual documentation | 5 years after contract execution |
| Accounting documents | According to tax legislation |
| Marketing data | Until consent is withdrawn or 2 years |
| Website logs | 12 months |
Transfer of personal data to third parties
We may transfer personal data to third parties only in the following cases:
Service Providers: We may share data with trusted service providers who help us run our business, such as delivery services, IT support, accounting services. All such providers are required to maintain confidentiality and use the data only to provide services to our company.
Legal Requirements: We may disclose personal data if required to do so by law, court order, or request from government authorities.
Protecting Rights: We may use and disclose personal data to protect our rights, property, or safety, as well as the rights, property, or safety of our customers or others.
International data transfer
In the event of the transfer of personal data to countries outside of Ukraine, we ensure an appropriate level of protection by:
- Transfers to countries with an adequate level of protection recognized by the European Commission
- Use of standard contractual clauses approved by the European Commission
- Obtaining certifications or adhering to codes of conduct
Privacy Policy Changes
We reserve the right to make changes to this Privacy Policy in response to changes in legislation, the development of our business or for other reasons. We will notify you of any material changes in the following ways:
- Posting the updated policy on our website
- Sending a message to your email address
- Posting a message on the main page of the site
We recommend that you periodically review this privacy policy to obtain up-to-date information about our personal data protection practices.
Frequently asked questions about personal data protection
- How can I view my personal data that the company stores?You can send a written request to our email address or call +380 (95) 927-33-24. We will provide you with information within 30 days of receiving your request.
- Can I withdraw my consent to the processing of personal data?Yes, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing carried out before you withdraw your consent. Withdrawing your consent may limit our ability to provide you with certain services.
- How long is my personal data stored?Retention periods depend on the type of data and the purpose of processing. Contact information is stored for 3 years after the last interaction, contractual documentation for 5 years after the contract is fulfilled, and marketing data until consent is withdrawn.
- Do you share my data with other companies?We do not sell or transfer personal data to third parties for their commercial purposes. Transfer is possible only to trusted service providers to fulfill our obligations to you or in cases provided for by law.
- What should I do if I discover a violation in the processing of my personal data?Please notify us immediately of any suspicions of a breach of the security of your personal data. You also have the right to file a complaint with the Commissioner for Human Rights of the Verkhovna Rada of Ukraine or the relevant supervisory authority.
- Can I receive a copy of my personal data in electronic format?Yes, under the right to data portability, you can receive your personal data in a structured, commonly used and machine-readable format and transmit that data to another controller.
Contact information for GDPR inquiries
If you have any questions about this privacy policy or would like to exercise your rights regarding personal data, please contact us:
Person responsible for personal data protection:
Sun Flex Company LLC
Phone: +380 (95) 927-33-24
Email: privacy@sunflex.com.ua
We undertake to consider your request within 30 days of receipt and provide a comprehensive response. In complex cases, this period may be extended for another 60 days with a mandatory notification of the reasons for the delay.
If you are dissatisfied with our response, you have the right to contact the Commissioner for Human Rights of the Verkhovna Rada of Ukraine or the relevant supervisory authority in an EU country if you are located in the European Union.
This privacy policy is effective from the date of its publication on the website and is valid until amended or revoked. Last updated: January 05, 2026.
Do you have questions about personal data protection?
Our team is ready to provide detailed consultations on the processing and protection of personal data in accordance with the requirements of Ukrainian and European legislation.